Yearly Archives: 2012

My Recent Customer Service Experience

There’s nothing like a bad customer service experience to remind you of how critical customer service can be to the success of an organization. I recently tried to cancel a credit card I’d had for 38 years. The online cancellation seemed convenient, but more than a month after sending the request, I had yet to …Read more

How to Choose the Right Server Vendor

As discussed in my previous post, cloud computing can offer great benefits for title agencies. Still, choosing the right vendor can be overwhelming. A little research and preparation up front can help make the transition to the cloud smooth and manageable. How long has the company been around? Make sure you are well versed on …Read more

Local Housing Prices and Other Considerations

Earlier today I wrote about the impressive 4.4 percent increase in median existing home prices (12-month moving average ending October 2012 compared to the prior 12-months) that was reported by the National Association of Realtors® (NAR). Even stronger is a forecasted 5.1 percent increase in median home prices for existing home sales by NAR’s Chief …Read more

October 2012 Existing Home Sales Up More Than 10 Percent Compared to October 2011 — 4.79 Million SAAR This Year Vs. 4.32 Million Last Year

Housing continues to make a comeback following the real estate depression of 2007 through 2011. Job growth (albeit tepid), rising rents and population growth are the trifecta to increased sales and prices. October 2012 saw a Seasonally-Adjusted Annualized Sales Rate (SAAR) of 4.79 million existing homes, a gain of more than 10 percent from October …Read more

Benefits of the Cloud

The title industry has changed considerably over the last three years. Budgets have been cut due to economic conditions. Most title agents are allowing their title and escrow officers to work remotely to enhance work-life balance. New regulations are on the horizon. Cloud computing makes a lot of sense in this new environment where flexibility …Read more

Fireside Chat in Colorado Springs

At the American Land Title Association Annual Conference in Colorado Springs, CO, George Houghton and I had a chance to sit down with October Research’s The Title Report editor, Chris Crowell. We talked about our business, where we have been, and where we are going as an organization, especially as it relates to our independent …Read more

10 Tips for Surviving Your Next Escrow Audit

Let’s face it. No one likes to be audited. It’s a pain and it takes up your valuable time. Chances are, you, like many others, just plain dread that email or phone call letting you know your annual audit is coming up. Unfortunately, it’s just one of those things that must be dealt with in …Read more

Marketing Your Title Agency

The other day, I spoke to a crowded room of independent agents at one of Stewart’s agency seminars in Scottsdale, AZ. I came to talk about what Stewart does to help them with their marketing needs. If you’ve never been to a meeting of title agents, let me try to paint the picture for you: …Read more