Stewart has a long history operating at the forefront of technology to improve the customer experience. From being the first adapter of SureClose in the 1990s to celebrating a culture of innovation today, we are no strangers to business optimization. We constantly work to ensure our associates have the tools and resources they need to perform at the highest level, and we take real estate ownership seriously. This commitment guides everything we do – from recruiting the industry’s top talent to making sure our customers have a seamless closing experience. This commitment also enables us to lead the real estate services industry in today’s exciting tech-driven environment.
Imagine a virtual closing room. The adoption of eClosing technology – including eSignature, eNotarization, online “remote” eNotarization (which takes eNotarization a step further) and eRecording technology – offers the potential for both a paperless and, in some cases, fully online closing experience. This technology also enables substantial time savings, improved security for personal information, and increased quality control through automated compliance and accurate forms and documents.
Earlier this month, Stewart Title partnered with Notarize and United Wholesale Mortgage to complete the industry’s first fully digital closing experience. This successful eClosing is a true industry game changer, and we are working (as fast as we can) to expand this capability across our network.
Technological advancements, such as eClosing, improve not only the customer experience, but also the employee experience. Those working behind the scenes to complete the real estate transaction can now do it better, faster and with less hassle. While some industry veterans remain unsure about how these technologies will impact the real estate industry, I have an optimistic outlook.
As our laws continue to evolve to accept new technology, we will have the opportunity to improve the gear we use to complete transactions. This will alleviate some of the stress our employees deal with and will allow them to focus on providing a quicker, more seamless closing experience for real estate agent and lender partners, as well as for homebuyers and sellers. New technology allows us to place the customer at the center of the transaction – like never before.
Over the coming months, I will be posting regularly on how advancements in real estate technology can affect our industry and what to expect going forward. It’s time to start thinking about how to make the most of the digital transformation in real estate services, and I look forward to sharing the discussion with you.