Michelle Esparza serves as director of lender services for Stewart Title Company’s Direct Operations – Houston, Texas. With more than 19 years of title industry experience, Esparza is responsible for lender sales, service and education for Stewart Title’s affiliated offices across the country. She works directly with offices to effectively communicate and utilize sales and technology tools in the field to train, develop and enable staff to generate significant business from the lender customer segment. Esparza provides expert coaching on what questions to ask and how to profile lender customers. She efficiently coordinates sales calls and visits and also conducts dynamic informational presentations for large groups of internal business development staff.
Esparza works with customers at the local, regional and national levels, and has continually worked to expand her abilities and the company’s capabilities in order to meet customers’ needs. She can help structure local single-site to multi-site projects, as well as multistate real estate transactions.
As an active participant in the title industry, she is a member of the National Association of Professional Women, a member of the Mortgage Bankers Association, Texas Mortgage Bankers, a former senior member of American Society for Quality (ASQ) and a former Board of Examiners member for Texas Quality Award. She was recognized as one of the Women of the Year by the National Association of Professional Women for 2012-2013.
Esparza graduated from Palo Alto College in San Antonio, Texas with an Associate of Applied Science in banking. Through the University of El Paso, she earned her management certification through the American Management Association, and has also completed the Mortgage Bankers Association School of Mortgage Banking.