Tag Archives: Customer Service

The Latte Experience

At the recent Inman Real Estate Connect conference in New York City, I participated on a panel entitled “What Does the Industry Need to Do to Make the Latte Vision Happen?” Brad Inman moderated a panel of five technology and real estate experts, including myself, discussing what should happen with the mortgage, title and transaction …Read more

Stewart Talks Community

As a representative of the title industry, no one knows better than you that the community places their implicit trust in us to properly deal with their greatest assets. Think about that. Whom do you trust? It’s not someone who wants to be your newest best friend, but a person you have gotten to know …Read more

Creating a Great Place to Work

I have always been fascinated by the study of human behavior. If there is one thing I have learned, it is that environment is often overlooked, but is in fact the most critical dynamic in decision-making. We have a tendency to look only at results, and are quick to criticize without first understanding how the …Read more

Customer Service from Stewart’s Perspective

Because customer service relies so heavily on responding to a customer’s unique needs, Stewart focuses a great deal of time on truly getting to know our customers. In addition to regular interaction, we’ve found that surveys are a great tool for generating customer insight. But frequency of surveying is important. Customers may get annoyed if …Read more

My Recent Customer Service Experience

There’s nothing like a bad customer service experience to remind you of how critical customer service can be to the success of an organization. I recently tried to cancel a credit card I’d had for 38 years. The online cancellation seemed convenient, but more than a month after sending the request, I had yet to …Read more