At the recent Inman Real Estate Connect conference in New York City, I participated on a panel entitled “What Does the Industry Need to Do to Make the Latte Vision Happen?” Brad Inman moderated a panel of five technology and real estate experts, including myself,… Read more

As a representative of the title industry, no one knows better than you that the community places their implicit trust in us to properly deal with their greatest assets. Think about that. Whom do you trust? It’s not someone who wants to be your newest… Read more

I have always been fascinated by the study of human behavior. If there is one thing I have learned, it is that environment is often overlooked, but is in fact the most critical dynamic in decision-making. We have a tendency to look only at results,… Read more

Because customer service relies so heavily on responding to a customer’s unique needs, Stewart focuses a great deal of time on truly getting to know our customers. In addition to regular interaction, we’ve found that surveys are a great tool for generating customer insight. But… Read more

2012 has been a successful year. Although the year is nearly over, there is still much work to be done. The uncertainties facing the nation in 2013 – the Fiscal Cliff, tax changes, interest rates, job growth (or lack thereof) – are driving clients towards… Read more

There’s nothing like a bad customer service experience to remind you of how critical customer service can be to the success of an organization. I recently tried to cancel a credit card I’d had for 38 years. The online cancellation seemed convenient, but more than… Read more